Requirements:

• The job holder must hold a University Degree in Electronic / Telecommunications Engineering or Computer Science.
• The job holder must have at least 6 years of experience in ERP technical support.
• The job holder must have a solid IT services background.
• The job holder must have good knowledge of international standards and best practices.
• The job holder must have good knowledge of Technical ERP Support and Maintenance.
• The job holder must have good knowledge of Database and systems management.
• The job holder must have good interpersonal skills and uses a methodical and systematic work approach.
• The job holder is able to communicate well in writing as verbal.
• Excellent analytical skills.
• Good flexibility and openness to changes.
• Stress resistance, ability to work well under pressure.
• Good communication skills – both verbal and written.
• Good time management skills, ability to complete properly given tasks within deadlines assigned.
• Ability to recognize constrains and criticalities and to report it timely manner.
• Applying technical knowledge with minimum supervision.
• Ability to work well both individually and in a team.
• Good organizational skills.
• Strong problem solving skills.
• Strong attention to details, result oriented.
• Providing Motivational Support and Fostering Teamwork.
• Managing Change & Performance and Developing Others.
• Attention to Communication.
• Oral, Written and Persuasive Communication.
• Interpersonal Awareness.
• Influencing Others and Building Collaborative Relationships.
• Customer Orientation.
• Diagnostic Information Gathering.
• Analytical, Forward and Conceptual Thinking.
• Technical Expertise.
• Initiative and Fostering Innovation.
• Results Orientation.
• Thoroughness.
• Self Confidence, Stress Management, Personal Credibility and Flexibility.

Responsibilities:

• Act as primary focal point and provide guidance to junior members of ERP technical support.
• Accountable for supporting and maintaining the ERP infrastructure, so that the systems have the latest patch level and are under backup. Participate in the strategic planning for the ERP landscape.
• Propose initiatives to improve the availability of the ERP landscape with respect to the current application architecture and the newly to developed solutions.
• Actively manage the capacity in line with current business requirements and future business needs.
• Drive the implementation of enhancements and changes by involving the internal ERP teams and external vendors. Align business requirements with application and system changes.
• Evaluate the business impact by performing risk assessments.
• Perform feasibility studies for requested enhancements and changes on the technical landscape.
• Design and deliver the management reports based on Business Intelligence based on the business requirements in a timely matter. Propose reporting improvements to the different business units.
• Manage the IT/IM team in providing 3rd level Technical Support for ERP System and Connected Portfolio following the approved IT/IM support processes.
• Ensure that ERP personnel are adequately trained to be capable of providing assistance, training and instructions to end-users as needed.
• Align application support with the different IT Technical functions in the drilling department, the Production
• Operation department, the development department and Technical Directorate.
• Advisory and Technical Specialization:
• Provide professional, subject matter and policy advice within own area of expertise.
• Coach, educate and guide IT/IM staff on ERP technical support matters where required to ensure alignment and quality.
• Maintain detailed knowledge of current practice within own area of expertise and well-developed understanding of relevant legislation and policy frameworks.

Conditions:

• Atyrau, 5/2.

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