Responsible for following up on maintenance programs, trouble shooting for clients and providing general and specific servicing including ensuring customers understand general maintenance and operations of equipment

Responsibilities

Attending complaints raised by customer/dealers, fault findings & rectification.
understand & resolve issues related to installation & operation of Chillers, package, ducted split & HVAC systems.

To carry out preventive, corrective & breakdown maintenance of HVAC equipment & systems.
Good understanding of measuring & testing instruments & their application.
To ensure appropriate selection of replacement parts, raising spares & consumables requisition as per company procedures for repair & maintenance work.
To implement understanding of blueprints, drawings, diagrams while trouble shooting.
Тo maintain & update customer database, service reports, equipment history periodically.
Capable of performing piping work brazing, soldering, pipefitting & welding at site.
Responds to emergency situations during or after hours for the purpose of resolving immediate safety concerns.
Assist customers in startup and commissioning of equipment supplied
Provide customers with telephone / email support for startup or trouble shooting and rectify faults.
Assisting the customer in selection of correct spare parts required for the equipment supplied.
Review and ensure warranty obligations are fulfilled.
Provide training to user / dealers in the operation and maintenance of HVAC equipment
Any other tasks that may be requested by your line manager from time to time.

Conditions:

Almaty 5/2

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