Requirements:

The job holder must hold a University Degree in Computer Science, Information Technology, Information Systems or related discipline;
The job holder must have at least 6-8 years of experience in Application Software; Management and use of applicable methodologies, tools and techniques in complex environments;
The job holder must have a solid IT services and infrastructure background;
The job holder must have an in-depth knowledge of IT service delivery processes (ITIL, COBIT, etc.);
The job holder must have knowledge of international standards, best practices and frameworks related to Applications Software;
The job holder must have an in depth knowledge of the supported applications within organization;
The job holder must have good interpersonal skills and uses a methodical and systematic work approach;
Excellent analytical skills;
Good flexibility and openness to changes;
Stress resistance, ability to work well under pressure;
Good communication skills – both verbal and written;
Good time management skills, ability to complete properly given tasks within deadlines assigned;
Ability to recognize constrains and criticalities and to report it timely manner.
Applying technical knowledge with minimum supervision;
Ability to work well both individually and in a team;
Good organizational skills;
Strong problem solving skills;
Strong attention to details, result oriented;
Providing Motivational Support and Fostering Teamwork;
Managing Change & Performance and Developing Others;
Attention to Communication;
Oral, Written and Persuasive Communication;
Interpersonal Awareness;
Influencing Others and Building Collaborative Relationships;
Customer Orientation;
Diagnostic Information Gathering;
Analytical, Forward and Conceptual Thinking;
Technical Expertise;
Initiative and Fostering Innovation;
Results Orientation;
Thoroughness;
Self Confidence, Stress Management, Personal Credibility and Flexibility.

Responsibilities:

Provide 2nd level operational support for application software. Resolution of technical issues for application software faults: investigation, correction, monitoring. Focus on preventive work.
Lead, plan and coordinate software implementation/migration projects and activities.
Applications packaging/scripting in standardized and lock-down environment. Main responsibility for software distribution methods and delivery to end users.
Ensure Application landscape is maintainable: ensure applications both technically and functionally supportable; applications are up to date, in-line with IT infrastructure and security standards.
Advice and analyze applications compatibility and interoperability. Review and identify applications with similar functionality, propose optimization options.
Research, analyze and evaluate new applications to support the business processes
Advice and guidance on continuous improvement of Application Management and support process. Design and maintain Standard solutions for applications for further transition to 1st line support. Identify best practices; create policies and procedures for Applications area with further implementation. Focus on preventive work.
Develop, manage and ensure up-to-date application documentation for maintenance and support (i.e. installation procedure, application architecture, support model, disaster recovery, SLA, OLA);
Collaborate with other IT/IM teams to provide efficient and effective application support. Provide/receive inputs from Portfolio, Release and Software License management. Work as a member of multi-discipline implementation team for complex applications.
In collaboration with the team lead, implement and maintain documentation related to IT Applications procedures, strategies, business continuity plans, disaster recovery plans and all other required documentation.
Establishes software solutions and standards that ensure uniform quality, performance and efficiency of solutions and environments.
Makes decisions that are critical in the areas of throughput analysis, problem solving, and software planning, with the potential to affect the successful execution of business transactions.
Supports various application software related projects intended to continually improve/upgrade the overall application software portfolio.

Conditions:

Atyrau, 5/2.

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