The skill of recruiting and the art of managing it is the key to the success of our company

Requirements:

  • The job holder must hold a University Degree in Electronic / Telecommunications Engineering or Computer Science.
  • The job holder must have at least 6 years of experience in ERP technical support.
  • The job holder must have a solid IT services background.
  • The job holder must have good knowledge of international standards and best practices.
  • The job holder must have good knowledge of Technical ERP Support and Maintenance.
  • The job holder must have good knowledge of Database and systems management.
  • The job holder must have good interpersonal skills and uses a methodical and systematic work approach.
  • The job holder is able to communicate well in writing as verbal.
  • Excellent analytical skills.
  • Good flexibility and openness to changes.
  • Stress resistance, ability to work well under pressure.
  • Good communication skills – both verbal and written.
  • Good time management skills, ability to complete properly given tasks within deadlines assigned.
  • Ability to recognize constrains and criticalities and to report it timely manner.
  • Applying technical knowledge with minimum supervision.
  • Ability to work well both individually and in a team.
  • Good organizational skills.
  • Strong problem solving skills.
  • Strong attention to details, result oriented.
  • Providing Motivational Support and Fostering Teamwork.
  • Managing Change & Performance and Developing Others.
  • Attention to Communication.
  • Oral, Written and Persuasive Communication.
  • Interpersonal Awareness.
  • Influencing Others and Building Collaborative Relationships.
  • Customer Orientation.
  • Diagnostic Information Gathering.
  • Analytical, Forward and Conceptual Thinking.
  • Technical Expertise.
  • Initiative and Fostering Innovation.
  • Results Orientation.
  • Thoroughness.
  • Self Confidence, Stress Management, Personal Credibility and Flexibility.

Responsibilities:

  • Act as primary focal point and provide guidance to junior members of ERP technical support.
  • Accountable for supporting and maintaining the ERP infrastructure, so that the systems have the latest patch level and are under backup. Participate in the strategic planning for the ERP landscape.
  • Propose initiatives to improve the availability of the ERP landscape with respect to the current application architecture and the newly to developed solutions.
  • Actively manage the capacity in line with current business requirements and future business needs.
  • Drive the implementation of enhancements and changes by involving the internal ERP teams and external vendors. Align business requirements with application and system changes.
  • Evaluate the business impact by performing risk assessments.
  • Perform feasibility studies for requested enhancements and changes on the technical landscape.
  • Design and deliver the management reports based on Business Intelligence based on the business requirements in a timely matter. Propose reporting improvements to the different business units.
  • Manage the IT/IM team in providing 3rd level Technical Support for ERP System and Connected Portfolio following the approved IT/IM support processes.
  • Ensure that ERP personnel are adequately trained to be capable of providing assistance, training and instructions to end-users as needed.
  • Align application support with the different IT Technical functions in the drilling department, the Production
  • Operation department, the development department and Technical Directorate.
  • Advisory and Technical Specialization:
  • Provide professional, subject matter and policy advice within own area of expertise.
  • Coach, educate and guide IT/IM staff on ERP technical support matters where required to ensure alignment and quality.
  • Maintain detailed knowledge of current practice within own area of expertise and well-developed understanding of relevant legislation and policy frameworks.

Conditions:

  • Atyrau, 5/2.

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